Terms of Service

Welcome to Rewardse. By creating an account, scanning a Rewardse QR code, or otherwise using our services (collectively, the “Services”), you agree to these Terms of Service (the “Terms”). If you are using the Services on behalf of a business, you represent that you are authorised to bind that business to these Terms.

1. The Services

Rewardse provides a loyalty and offer-management platform that lets local businesses (“Merchants”) reward customer behaviour, publish offers, and analyse repeat-visit revenue. The Services include the merchant portal, the customer mobile and web apps, and our APIs.

2. Accounts & eligibility

• You must provide accurate, current information and keep it up to date.
• You are responsible for safeguarding your credentials and all activity under your account.
• Merchant accounts may have multiple users with different roles (owner, manager, staff). The account owner is responsible for managing access.
• You must be of legal age to form a binding contract in your jurisdiction.

3. Merchant responsibilities

Merchants are solely responsible for the offers, rewards, point rules, and communications they configure, and for honouring them with their customers. Offers must comply with all applicable laws, including consumer-protection, advertising, and tax rules in the Merchant’s market. Rewardse may provide “offer-health” guidance, but the Merchant remains responsible for its own promotions.

4. Acceptable use

• Do not use the Services to defraud customers, fabricate scans, or manipulate the points ledger.
• Do not attempt to access data belonging to another account.
• Do not reverse engineer, disrupt, or overload the Services, or bypass rate limits and security controls.
• Do not upload unlawful, infringing, or harmful content.

5. Points, rewards & redemptions

Loyalty points have no cash value, are not transferable between accounts, and are governed by the issuing Merchant’s program rules. The points ledger is append-only; adjustments are recorded as new entries. Rewardse is not the issuer of any Merchant reward and is not responsible for a Merchant’s failure to fulfil a reward.

6. Fees & billing

Paid plans are billed in advance on a monthly ($10/month) or annual ($100/year) basis through our payment processor. Fees are non-refundable except where required by law. You authorise us to charge your payment method on a recurring basis until you cancel. Taxes may apply based on your location.

7. Cancellation

You may cancel at any time from the portal. Cancellation takes effect at the end of the current billing period; you retain access until then. We may suspend or terminate accounts that violate these Terms.

8. Intellectual property

Rewardse and its licensors own all rights in the Services, including software, designs, and trademarks. You retain ownership of content you submit, and grant us a licence to host and process it solely to provide the Services.

9. Disclaimers

The Services are provided “as is” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted or error-free.

10. Limitation of liability

To the maximum extent permitted by law, Rewardse will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our aggregate liability for any claim is limited to the amounts you paid us in the twelve months preceding the claim.

11. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice through the Services or by email. Your continued use after the changes take effect constitutes acceptance.

12. Contact

Questions about these Terms? Email support@rewardse.com.